Service
FAQs
Is the handlebar height-adjustable?
In order to keep the stroller as simple as possible, we’ve made the handlebar 103 cm (40”) high and non-adjustable. This is an ergonomic height for most parents.
Which board seat can I use with my Greentom stroller?
The BuggyBoard® Maxi by Lascal Ltd fits the Greentom stroller when used with the Buggy Board connector kit.
Which car seats can I use with the Greentom Car Seat Adapters?
Avionaut (Cosmo, Pixel Pro 2.0 C), BeSafe (iZi Go, iZi Go Modular), Britax Römer Baby Safe 3 i-Size, Cybex (Aton 2 - 4 - 5 – B - Q, Cloud Q - T - Z), Joie i-Gemm, Kiddy, Maxi-Cosi (CabrioFix, Coral, Pebble 360 - Plus -Pro i-Size, Mico 30 - AP - Max30 - NXT, Prezi, Rock, Tinca), Nuna (Arra - Next, Pipa) and Swandoo Albert.
Are Greentom strollers suited to harsh winter conditions?
Greentom strollers have been extensively used in countries such as Poland and Russia, and perform very well in cold and snowy winters. The tires actually ensure a smooth performance and the Greentom Footmuff keeps your petite passenger warm and cosy.
How do I attach the Footmuff to my Greentom stroller?
The Footmuff can be attached to the Greentom Reversible either at the top by pulling it over the seat frame, or by using the harness. The Footmuff should be attached to the Greentom Classic by use of the harness alone, in order to accommodate the longer legs of children who fit the Classic. Please watch the instruction video on our website.
Does my Greentom qualify as carry-on baggage?
Most airlines will allow you to check your folded stroller at the gate. Please contact the airline for specific information. We recommend the use of a transport bag for extra protection.
Can I order the 2 in 1 or 3 in 1 in different colour combinations?
The 2-in-1 and 3-in-1 are package deals and must be ordered in a single colour combination. It’s always possible to order a separate Fabric Set in
.Where can I buy Greentom products?
You can buy Greentom products online and at selected retailers. Please check the Store Locator on our website for a store near you.
Where can I find the serial number for my Greentom stroller?
The serial number is located on the green band above the rear wheel.
What is the difference between a Greentom Reversible and a Greentom Classic?
Our Greentom Reversible is suitable from 6 months up to 2.5 years and has 5 different seating positions in two directions. Our Greentom Classic is suitable from 6 months up to 4 years and has 3 positions in one direction. Please visit our Product page for more information.
Do you have a travel bag available for my Greentom stroller?
We don't have a Greentom bag available for travelling. You can check other brands for suitable travel bags.
Is the Greentom stroller made for strolls on all surfaces?
Greentom strollers have been extensively used on all surfaces. The tires actually ensure a smooth performance.
The product I want to order isn’t available/is out of stock.
We are sorry to hear the product you want to order isn't available. Most of the times it’s possible to pre-order your favourite product. If it’s not possible to pre-order, get in touch with us and we’ll inform you about the latest news on new arrivals.
Do Greentom strollers comply with the current safety and quality requirements?
Greentom strollers are manufactured in accordance with the current European safety standards and applicable quality standards as certified by Intertek Testing Services.
Greentom Carrycot: EN1888-1, EN1466. Greentom Reversible: EN1888-1. Greentom Classic: EN1888-2.
What is the Greentom Baby Carrier made of?
The Greentom Baby Carrier is made of high-quality, non-toxic recycled plastic (rPET). This eco-friendly material is designed to provide a sturdy and secure carrying solution, while also minimising environmental impact.
What age and weight range is the Greentom Baby Carrier suitable for?
The Greentom Baby Carrier is suitable from birth up to 3 years old, with a minimum length of 51 cm (20.1 inches) and with a weight capacity up to 15 kg (33 lbs).
What are the different carrying positions?
The Greentom Baby Carrier has 3 different carrying positions: front carry inward-facing (position 1A/1B/1C), hip carry (position 2) and back carry (position 3).
What is the difference between position 1A, 1B and 1C?
The difference between these positions lies in the size of the carrier and is based on your baby's height. Position 1A is for newborns (0-2 months) with a height of 51-58 cm (20.1-22.8 inches) and a weight between 3.2 kg (7 lbs) and 9 kg (20 lbs). Position 1B is for babies aged 2-5 months with a height of 58-66 cm (22.8-26 inches) and a maximum weight of 9 kg (20 lbs). Position 1C is for babies over 5 months with a height greater than 66 cm (26 inches) and a maximum weight of 15 kg (33 lbs). These are general guidelines, so always observe your baby's comfort and development. You can transition to a different position by adjusting the position adjustment webbing. Please refer to the user guide for detailed instructions and guidelines specific to each position.
When is my baby ready for the next position (e.g., from position 1A to 1B and from position 1B to 1C)?
Pay close attention to your baby's head support and ensure their ears are always fully covered to halfway visible for proper head and neck support. If you notice the baby's ears are more than halfway visible, it's time to switch to the next position for optimal head and neck support. Please refer to the user guide for specific guidelines on when to transition your baby to the next position in the Greentom Baby Carrier.
When can I start using the hip and back carry?
When can I start using the hip and back carry? You can start using position 2 (hip carry) and position 3 (back carry) from approximately 5 months onwards (from 66 cm | 26 inches) and from the point your baby has demonstrated strong and consistent head and neck control. Please refer to the user guide for detailed instructions and guidelines specific to each position.
How do I remove my baby from the back carry position (position 3)?
Please refer to the user guide for detailed instructions and guidelines or check the instruction video.
Can the Greentom Baby Carrier be used for newborns?
Yes, the Greentom Baby Carrier can be used from birth up, with a minimum weight requirement of 3.2 kg (7 lbs) and height requirement of 51 cm (20.1 inches).
Is the Greentom Baby Carrier adjustable for different body types?
Yes, the Greentom Baby Carrier is designed to be adjustable, accommodating various body types. It features an adjustable waistband and shoulder straps to ensure a comfortable fit for parents of different shapes and sizes.
How can I ensure my baby is safe and comfortable in the carrier?
Make sure the carrier is securely tightened around your body, keeping your baby close to you. Allow your baby to breathe freely. Position your baby high enough on your chest so you can easily kiss the top of their head. Check that your baby's back forms a natural C-shape and their legs are in an M-shape (knees higher than their bottom), which supports healthy hip development. For detailed instructions on positioning and adjusting the carrier, refer to the user guide (safety checklist).
How do I make sure my baby’s head is supported with the Greentom Baby Carrier?
Until your baby has demonstrated strong and consistent head and neck support, it's important to ensure their head is properly supported in the Greentom Baby Carrier. Position your baby high on your chest so you can monitor and kiss the top of their head easily. Check that your baby's ears are fully covered to halfway visible, as this indicates proper positioning for head and neck support. Please refer to the user guide for detailed instructions and guidelines.
How do I make sure my baby’s hips are in an ergonomic spread-squat position (M-position)?
After securing the shoulder straps, always center your baby's bum evenly in the carrier. Reach inside and gently rotate your baby's hips into a seated position, allowing their bum to sink comfortably deep into the carrier. This encourages a natural spine position, slightly rounded in a C-shape. Be careful not to tighten the shoulder straps too much. Next, gently squat your baby's legs so that their knees are positioned higher than their bum, ensuring they are in a proper spread-squat position (M-position).
Can I carry my (newborn) baby in an outward facing position?
No, the Greentom Baby Carrier is not designed for an outward facing position. This is not beneficial for healthy hip development in babies, which can affect their growth.
Can I breastfeed in my Greentom Baby Carrier?
Yes, the Greentom Baby Carrier is designed to allow for breastfeeding on the go. Adjust the straps as needed to lower your baby to breast level for easy breastfeeding.
Does the Greentom Baby Carrier comply with the current safety and quality requirements?
The Greentom Baby Carrier is manufactured in accordance with the current European safety standards (EN 13209-2:2016) and applicable quality standards.
Are there any instructional videos or user guides available?
Instruction videos and our user guide can be found here.
What do I do if I have a problem with my Greentom Baby Carrier?
Please contact our customer care department for more information.
To which countries do you deliver?
We ship to the following countries: Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Due to the new Brexit regulations it is momentarily not possible to ship to the UK.
When will I receive my Greentom?
Delivery times vary by country. We ship products that are in stock within 5 business days.
How will my purchase be shipped, and will I be able to track the shipment?
Purchases made in our online shop are usually shipped via our courier service DPD. As soon as your order leaves our warehouse you’ll receive a tracking number of the parcel enabling you to follow your purchase to its final destination.
Can I return my purchase?
Items purchased in our online shop can be returned in 30 days, provided they are unused and in their original packaging. The purchase amount will be refunded.
Are there any shipping fees?
Shipping costs vary per country. Upon entering your address in the checkout, your shipping costs will appear.
Which carriers do you work with?
We ship our products with DPD, UPS and/or PostNL.
What happens to my package when I'm not at home?
The carrier will leave a notification for you with information on how and where to collect your parcel or to set up a new delivery appointment.
I'm missing an item from my order, what should I do?
If you (pre-)ordered different products, it's possible your order will be sent in parts. Please contact our customer care department for more information.
Which payment methods are available?
We accept the following payment methods: Visa, MasterCard, PayPal, Bancontact/Mister Cash (Belgium only), Cartebleue (France only), Giropay (Germany only), iDeal (Netherlands only), Postepay (Italy only) and Przelewy24 (Poland only).
How do I clean the frame and fabric of my Greentom stroller?
The frame can be cleaned using a damp cloth. The fabric can be washed following the instructions on the care label.
The brake gets stuck, what can I do?
Clean the chassis and the brake with water, a gentle cleaning product and a cloth. If this doesn’t solve the problem, contact our customer care department.
Can I order replacement parts for my Greentom stroller?
In most cases, yes. Please visit our
page for more information.How do I clean the Greentom Baby Carrier?
To clean the Greentom Baby Carrier, please refer to the washing label for specific instructions.
How can I make a warranty claim for my Greentom stroller?
Greentom products are made from high quality recycled materials that offer reliable and consistent performance. This is why we offer a lifetime warranty on the frame of your Greentom stroller. Register your brand new Greentom stroller within 3 months of purchase and get a lifetime warranty for free as its first proud owner!
How long is the warranty on my Greentom stroller valid, and what does it cover?
After registration at our website, we offer a lifetime warranty on the frame of your Greentom stroller. This warranty applies to first time users only.
Does the Greentom Baby Carrier come with a warranty?
Greentom warrants this product against defects in materials and workmanship, within 24 months of purchase. The warranty expires: when there is no proof of purchase, when defects are caused by normal wear-and-tear, colour fading due to daily use, or incorrect and improper use. Should you have a warranty claim, please contact your retailer or visit greentom.com/service.
Instruction videos
How to attach the cot
How to remove the cot
How to insert fabric, bottom plate and mattress
How to remove fabric, bottom plate and mattress
How to use the raincover
How to unfold without the seat
How to remove the seat
How to remove the seat fabric
How to insert the seat fabric
How to remove the safety bar
How to fold without the seat
How to fold with the seat
How to reverse and change positions
How to fold and unfold
How to use the raincover
How to change positions and use the recline
How to unfold
How to fold
How to use the brake
How to attach the basket and footrest
How to use the coverstrips
How to use the safety bar
How to use the safety harness
How to attach the footmuff
How to attach the shopping bag
How to use the car seat adapters
How to use the Classic raincover
How to use the Carrycot & Reversible raincover
General questions
Support questions
For any support related questions or to file a claim, please visit your retailer of purchase. In case you ordered directly from our online shop (greentom.com), please fill out this form.

Returns
If you are not satisfied with your purchase, you can return your purchase within 30 days of the original purchase date. Please fill out this form and we will send you return instructions as soon as we receive it. After we have received the returned items (in their original packaging and original condition) we will refund your purchase amount as soon as possible.
