Service

FAQs

Products

Is the handlebar height-adjustable?

In order to keep the stroller as simple as possible, we’ve made the handlebar 103 cm (40”) high and non-adjustable. This is an ergonomic height for most parents.

Which board seat can I use with my Greentom stroller?

The BuggyBoard® Maxi by Lascal Ltd fits the Greentom stroller when used with the Buggy Board connector kit.

Which car seats can I use with the Greentom Car Seat Adapter Set?

The BeSafe (iZi Go, iZi Go Modular), Cybex (Aton 2 - 4 - 5 - Q, CybexCloud Q), Maxi-Cosi (CabrioFix, Pebble, Pebble Plus, Mico 30 - AP - Max30 - NXT, Prezi), Nuna Pipa and Kiddy.

Are Greentom strollers suited to harsh winter conditions?

Greentom strollers have been extensively used in countries such as Poland and Russia, and perform very well in cold and snowy winters. The tires actually ensure a smooth performance and the Greentom Footmuff keeps your petite passenger warm and cosy.

How do I attach the footmuff to my Greentom stroller?

The footmuff can be attached to the Greentom Reversible either at the top by pulling it over the seat frame, or by using the harness. The footmuff should be attached to the Greentom Classic by use of the harness alone, in order to accommodate the longer legs of children who fit the Classic. Please watch the instruction video on our website.

Does my Greentom qualify as carry-on baggage?

Most airlines will allow you to check your folded stroller at the gate. Please contact the airline for specific information. We recommend the use of a transport bag for extra protection.

Can I order the 2-in-1 or 3-in-1 in different colour combinations?

The 2-in-1 and 3-in-1 are package deals and must be ordered in a single colour combination. It’s always possible to order a separate fabric set in our webshop .

Where can I buy Greentom products?

You can buy Greentom products online and at selected retailers. Please check the Store Locator on our website for a store near you.

Where can I find the serial number for my Greentom stroller?

The serial number is located on the green band above the rear wheel.

Delivery and Returns

To which countries do you deliver?

We ship to the following countries: Austria, Belgium, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Monaco, the Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

When will I receive my Greentom?

Delivery times vary by country. We ship products that are in stock within 5 business days.

How will my purchase be shipped, and will I be able to track the shipment?

Purchases made in our webshop are shipped via our courier service DPD. As soon as your order leaves our factory you’ll receive a tracking number of the parcel. It might be that the final delivery of your order will be handled by a shipping service other than DPD; if this is the case, you’ll receive an updated tracking number, enabling you to follow your purchase to its final destination.

Can I return my purchase?

Items purchased in our webshop can be returned, provided they are unused and in their original packaging. The purchase amount will be refunded.

Maintenance

How do I clean the frame and fabric of my Greentom stroller?

The frame can be cleaned using a damp cloth. The fabric can be washed following the instructions on the care label.

The brake gets stuck, what can I do?

Clean the chassis and the brake with water, a gentle cleaning product and a cloth. If this doesn’t solve the problem, contact our Customer Care.

Can I order replacement parts for my Greentom stroller?

In most cases, yes. Contact our Customer Care for more information.

Contact

Do you have any questions, suggestions or do you just want to throw a bunch of compliments our way? You can contact us at any time by using the contact form below, or just send an email or give us a call! We will be happy to help.

Instruction videos

Carrycot
How to attach the cot
How to remove the cot
How to insert fabric, bottom plate and mattress
How to remove fabric, bottom plate and mattress
Reversible
How to use the raincover
How to unfold without the seat
How to remove the seat
How to remove the seat fabric
How to insert the seat fabric
How to remove the safety bar
How to fold without the seat
How to fold with the seat
How to reverse and change positions
Classic
How to fold and unfold
How to use the raincover
How to change positions and use the recline
How to unfold
How to fold
Frames
How to use the brake
How to attach the basket and footrest
How to use the coverstrips
How to use the safety bar
How to use the safety harness
Accessories
How to attach the footmuff
How to attach the shopping bag
How to use the car seat adapters
How to use the Classic raincover
How to use the Carrycot & Reversible raincover